Travel Insurance Claims Information

The overseas assistance service in this Section is provided by AIG Assist in conjunction with Your policy.

1. In the event of an emergency whilst You are outside Australia, AIG Assist is only a telephone call away anywhere in the world - 24 hours a day.

2. AIG Assist is a worldwide team of highly skilled doctors and medical professionals who are available by telephone - 24 hours a day for advice and assistance in the event of a medical emergency and any associated problems for travellers outside Australia.

3. AIG Assist provides the following services in conjunction with the Terms and Conditions of Your Policy:

• Access to a Registered Medical Practitioner for emergency assistance and advice.
  
• Emergency transportation to the nearest suitable Hospital.
  
• Emergency evacuation back home if necessary.
  
• The family back home will be advised of Your medical condition and be kept informed of the situation.
  
• Payment guarantees to Hospitals and Insurance verification.
  
• Second opinions on surgery.
  
• Hospital case management.
  
• Legal referral service.
  
• Urgent message service and emergency travel planning.
  
• Assistance in replacing travel documents, passports and credit cards.

In the event of an emergency overseas, simply call (reverse charge) AIG Assist any time from any place in the world:

AUSTRALIA +61 (2) 9251 4298

Important Claims Information

You must register any claim to American Home Assurance Company within 30 days after completion of Your Trip.
If You need to make a claim, please contact:

AIG Australia

Head Office:
549 St Kilda Road,
Melbourne, Victoria 3004.

Freecall Phone: 1800 017 682

All Claims need to be supported by Your original policy certificate, original supporting reports and documentation.

Medical claims:

If You receive medical attention for an injury or sickness, You must get a medical certificate showing the nature of the injury or sickness together with any bills which You have paid. If You go into hospital abroad and You are likely to be in hospital for more than 24 hours, someone must contact AIG Assist for You immediately.

Claims for delayed baggage, loss or damage to money, personal belongings, etc:

You must tell the relevant transport company about any delay, loss, theft or damage to personal belongings if they are being carried by any airline or transport company. You must also get a property irregularity report (PIR). If You do not tell the airline or transport company within three days of the event, We may not be able to pay Your claim. You must report immediately any loss or theft of money or loss or theft of personal belongings to the police (and hotel management if this applies). You must also get an official written report from the police, airline, transport company etc. If You do not tell the police (and hotel management if this applies) within 24 hours of the event, We may not be able to pay Your claim.