Emergency and Medical Assistance – AIG Assist

The overseas assistance service in this Section is provided by AIG Assist in conjunction with Your policy.

1. In the event of an emergency whilst You are outside Australia, AIG Assist is only a telephone call away anywhere in the world – 24 hours a day.

2. AIG Assist is a worldwide team of highly skilled doctors and medical professionals who are available by telephone – 24 hours a day for advice and assistance in the event of a medical emergency and any associated problems for travellers outside Australia

3. AIG Assist provides the following services in conjunction with the Terms and Conditions of Your Policy:

• Access to a Registered Medical Practitioner for emergency assistance and advice.

• Emergency transportation to the nearest suitable Hospital.

• Emergency evacuation back home if necessary.

• The family back home will be advised of Your medical condition and be kept informed in the situation.

• Payment guarantees to Hospitals and Insurance verification.

• Second opinions on surgery.

• Hospital case management.

• Legal referral service.

• Urgent message service and emergency travel planning.

• Assistance in replacing travel documents, passports and credit cards.

In the even of an emergency overseas, simply call (reverse charge) AIG Assist any time from any place in the world:

AUSTRALIA 61 (2) 9251 4298