For Policies Bought in New Zealand After 01/03/05 only How to Make a Claim - New ZealandAIG ASSIST- 24 HOUR EMERGENCY SERVICE is available so that any Insured Person may request help in
the event of an emergency relating to medical problems.
You must notify AIG ASSIST immediately of any serious illness or injury involving an Insured Person whilst
abroad which necessitates admittance to a hospital as an in-patient, or out-patient if costs are likely to exceed
$1500, or before any arrangements are made for repatriation.
AIG ASSIST is there to help You 24 hours a day 365 days a year. Do not try to find Your own solution - they
will solve Your problem in the most suitable and practical way. Failure to follow there advice or instruction may
result in Your claim not being paid. THE TELEPHONE NUMBER IS: NZ (64) 9 359 1662 Be prepared to give: (a) insurance certificate number, (b) name & address of issuing agent, (c) dates of outward & return travel, (d) details of the problem including name & address of the patient and nature of illness/accident, and (e) names and telephone numbers of hospital, attending doctor & usual GP. AIG ASSIST is able to: (a) liaise with doctors and hospitals, (b) guarantee medical charges, (c) arrange an emergency medical evacuation and or repatriation with medical escort if necessary, and (d) give guidance and help to members of the party. AIG ASSIST MUST BE CONTACTED AND THEIR ADVICE AND INSTRUCTION FOLLOWED IN THE EVENT OF MEDICAL EMERGENCIES (INVOLVING HOSPITALISATION OR COSTS EXCEEDING $1,500) OR CLAIMS FOR CURTAILMENT, REPATRIATION OR MEDICALLY RELATED EVACUATION. Should You be admitted to hospital then contact must be made with AIG ASSIST and their authority obtained in respect of any treatment not available under the reciprocal arrangements before such treatment is provided. FOR ALL GENERAL COVERAGE QUERIES IN RESPECT OF THE POLICY WORDING, OR CLARIFICATION OF LIMITS, PLEASE CONTACT THE DOWNUNDER SALES TEAM Or in the event of any other claim You must give written notice to Us as soon as practicable, but in any event within 30 days.
If in New Zealand telephone: Our Travel Claims Department
(during normal office hours)
Attn: AHAC Travel Claims Department
PO Box 1745
Auckland 1001
Phone: (64) 9 355 3100 Give brief details of your claim and ask for a claim form. You must give written notice to Us as soon as practicable, but in any event within 30 days. PLEASE DO NOT FORWARD ANY DOCUMENTS UNTIL YOU SUBMIT THE COMPLETED CLAIM FORM. COMPLAINTS PROCEDURE It is always Our intention to provide a first class standard of service. However, if You have cause for complaint, please write to the:
Claims Manager
(Downunder Scheme)
c/o. PO Box 1745
Level 23
ANZ Centre
23 Albert Street
Auckland
New Zealand
Should the matter not be resolved to Your satisfaction, please write to:
New Zealand Claims Manager
American Home Assurance Company
Level 23
ANZ Centre
23 Albert Street
Auckland
New Zealand Claims Paying AbilityThis Policy is issued by American Home Assurance Company (New Zealand Branch) - AHAC American
Home Assurance Company, New Zealand Branch has an AAA (Extremely Strong) Insurer financial strength rating given by Standard & Poor's (Australia) Pty Ltd on 19th September 2004.
The rating scale is: | AAA (Extremely Strong) | BBB (Good) | CCC (Very Weak) | | AA (Very Strong) | BB (Marginal) | CC (Extremely Weak) | | A (Strong) | B (Weak) | R (Regulatory Action) | | | NR (Not Rated) |
| For Policies Bought in New Zealand Before 01/03/05 only How to Make a Claim - New ZealandSPECILALTY ASSISTANCE SERVICES - 24 HOUR EMERGENCY SERVICE is available so that any Insured Person may request help in
the event of an emergency relating to medical problems.
You must notify Specialty Assistance Services<
/strong> (the Underwriter's agents acting on Your behalf) immediately of any serious illness or
injury involving an Insured Person whilst abroad which necessitates admittance to a hospital as an in-patient, or out-patient if costs are
likely to exceed $1500, or before any arrangements are made for repatriation. The Assistance Service is there to help You 24 hours a day 365 days a year. Do not try to find Your own solution - they will solve Your
problem in the most suitable and practical way. UK
Phone (24HR) +44 (0) 20 7902 7405
Fax (24HR) +44 (0) 20 7928 4748
Email (24HR) assistance@specialty-group.com Or in the event of any other claim phone Specialty Claims on:
Specialty Claims Services
(Downunder NZ Scheme)
PO Box 51541
London
SE1 0XU
United Kingdom
Phone: 0870 905 8562 or +44 (0)20 7902 7400
Fax: 0870 905 8560
Email claims@specialty-group.com Give brief details of your claim and ask for a claim form.
Youmust give written notice to Us as soon as practicable, but in any event within 30 days.
PLEASE DO NOT FORWARD ANY DOCUMENTS UNTIL YOU SUBMIT THE COMPLETED CLAIM FORM. COMPLAINTS PROCEDURE It is always Our intention to provide a first class standard of service. However, if You have cause for complaint, please write to the:
Claims Manager
(Downunder Scheme)
C/O Crispin Spears & Ptnrs Ltd
St Clare House
30-33 Minories
London, UK
EC3N 1PE
Should the matter not be resolved to Your satisfaction, please write to:
Mr Scott Galloway
Lloyd's General Representative In New Zealand
C/O Hazleton Law
Level 5, Natural Gas House
22 The Terrace
Wellington, New Zealand
Postal Address:
Po Box 708
Wellington
New Zealand
Quoting the Reference 'Syndicate 1206' Claims Paying Ability Under the Insurance Companies (Rating and Inspections) Act 1994, where an overseas insurer which is not registered or deemed to be registered under the Companies Act 1993 has a rating as to its claims paying ability, an insurance intermediary must advise the Insured of this rating, in writing, before ente
ring into or renewing a contract of insurance. This certificate is underwritten by Lloyd's of London which has an A- rating (Excellent) as of August 2004 given by A.M. Best Company. The rating scale of which this rating forms a part is as follows: | Secure Ratings | Vulnerable Ratings | | A++ & A+ Superior | B & B- Fair | | A & A- Excellent | C++ & C+ Marginal | | B++ & B+ Very Good | C & C- Weak | | D Poor | | E Under Regulatory Supervision | | F In Liquidation | | S Rating Suspended |
Basis of Claim SettlementClaims will be dealt with on an indemnity basis NOT "new for old". Indemnity basis means the purchase price as new of the article less deduction for wear and tear and depreciation, or the cost of repair whichever is the lesser. If an article is damaged beyond economical repair, a claim will be dealt with as if the article has been lost. |