We recognise that family, domestic and financial abuse is a serious and prevalent issue in Australian society. Customers experiencing family violence are encouraged to notify us of that fact by whatever means they feel comfortable.
Prioritising and ensuring the safety of our customers is deep rooted in our D.N.A. We will support our customers in difficult times, with sensitivity, flexibility, empathy and care.
We provide our customer-facing employees (including our claims, sales and complaints employees) with appropriate training so they can identify and support customers who are affected by family and domestic violence with extra care and flexibility.
You can find out about the support we will offer you through our Family Violence Policy and find additional information regarding support services.
Call 000 if you or a family member are in immediate danger.
You can access 24/7 counselling and support nationally from 1800RESPECT by calling 1800 737 732 or visit their website at 1800RESPECT.